Website Terms & Conditions
Last updated: August 2026
These terms apply to your use of the Property Reset & Care website. By using this website, you agree to these terms.
1. About this website
This website is operated by Charles Matthews, trading as Property Reset & Care.
The information on this website is provided for general information about our services. We aim to keep the information accurate and up to date but do not guarantee that all information will always be complete, accurate or current.
2. Services and availability
Descriptions of services on this website are intended as a general guide only. The availability, scope and price of services will depend on the individual property, location and work required.
Submission of an enquiry does not create a contract or obligation on either party.
Where appropriate, the scope of work and price will be agreed separately before work begins.
3. Quotes and pricing
Information displayed on this website does not constitute a binding quotation or offer.
Prices will be confirmed directly with the customer following assessment of the work required. Any quotation provided will be subject to its own terms, scope and validity period.
Additional work or materials not included within the original agreed scope may be subject to additional charges, which will be discussed with the customer where reasonably practicable before the additional work is carried out.
4. Website availability
We aim to keep the website available and functioning correctly but cannot guarantee uninterrupted access.
We may change, suspend or withdraw any part of the website without notice.
5. Liability
We take reasonable care in preparing the information published on this website. However, the website and its content are provided for general information and should not be relied upon as professional, technical or specialist advice.
Nothing in these website terms excludes or limits liability where it would be unlawful to do so.
6. Copyright and intellectual property
Unless otherwise stated, the content, branding, graphics and original material on this website are owned by or licensed to Property Reset & Care.
Content must not be reproduced, copied or used for commercial purposes without prior permission, except where permitted by law.
7. Links to other websites
Where this website contains links to third-party websites or services, these are provided for convenience only. We are not responsible for the content, availability or privacy practices of third-party websites.
8. Changes to these terms
These terms may be updated from time to time. The latest version will be published on this website.
9. Governing law
These website terms are governed by the laws of England and Wales.
Privacy Notice
Last updated: August 2026
Property Reset & Care respects your privacy and is committed to protecting your personal information.
This privacy notice explains how Charles Matthews, trading as Property Reset & Care, may collect, use, store and share personal information when you contact us, request a quotation, use our services or otherwise interact with the business.
1. Who is responsible for your information?
The data controller is:
Charles Matthews trading as Property Reset & Care
28 Vale View
Shaftesbury
Dorset
SP7 8TJ
United Kingdom
Email: hello@propertyresetandcare.co.uk
Telephone: 07463 920133
2. Information we may collect
Depending on how you interact with us, we may collect and process information including:
your name;
telephone number and email address;
home, business or property address;
details about the property and the services you require;
correspondence and communications between you and Property Reset & Care;
quotations, invoices and payment records;
photographs or other information relating to a property or work where relevant;
information submitted through any enquiry or contact facility that may be made available on our website in the future; and
any other information you choose to provide when contacting us.
We will only collect information that is reasonably necessary for the purposes for which it is being used.
Where certain information is necessary for us to provide a quotation or carry out requested services, we may be unable to provide those services if the required information is not provided.
3. How we use your information
We may use personal information to:
respond to enquiries;
arrange visits and appointments;
assess work and provide quotations or estimates;
provide agreed property cleaning, maintenance, preparation and care services;
communicate with customers about work or appointments;
issue invoices and process or record payments;
maintain appropriate business, accounting and tax records;
manage complaints, queries, insurance matters or disputes;
improve and administer our services; and
comply with legal and regulatory obligations.
If we wish to use personal information for direct marketing where consent is required, we will obtain the appropriate consent and you may withdraw it at any time.
4. Our lawful bases for using your information
Depending on the circumstances, we process personal information where it is necessary:
To enter into or perform a contract - for example, responding to a request for a quotation, arranging work and providing agreed services.
To comply with a legal obligation - for example, maintaining records required for accounting and taxation.
For our legitimate interests - where necessary to operate and protect the business, administer customer relationships, respond to enquiries and establish, exercise or defend legal claims, provided those interests are not overridden by your rights.
With your consent - where consent is the appropriate lawful basis, such as certain forms of direct marketing.
5. Sharing your information
We do not sell personal information.
Where reasonably necessary, information may be shared with trusted third parties who help us operate the business or provide services, such as:
accountants or bookkeepers;
payment or banking providers;
insurers or professional advisers;
IT, email, website or software providers;
subcontractors or other service providers where required to complete agreed work; and
government, regulatory, tax or law-enforcement authorities where required by law.
We only share information where there is a legitimate reason to do so.
6. How long we keep your information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including meeting legal, accounting, tax, insurance and record-keeping requirements.
Different types of information may therefore be retained for different periods.
When information is no longer reasonably required, it will be securely deleted or disposed of where practicable.
7. Keeping your information secure
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.
Access to personal information is limited to those who reasonably need it for business purposes.
8. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights including the right to:
ask for a copy of personal information we hold about you;
ask us to correct inaccurate or incomplete information;
ask us to delete your information in certain circumstances;
ask us to restrict the way your information is used in certain circumstances;
object to certain uses of your information;
request transfer of your information in certain circumstances; and
withdraw consent at any time where we rely on consent.
These rights are subject to the conditions and exemptions contained in data protection law.
To exercise your rights, contact:
hello@propertyresetandcare.co.uk
9. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Further information is available from the Information Commissioner's Office.
10. Cookies and website information
This website may use cookies or similar technologies necessary for the operation, security and functionality of the website.
If non-essential cookies or technologies are used, such as certain analytics or advertising technologies, appropriate information and choices will be provided where required.
You can also control cookies through your browser settings.
11. Changes to this privacy notice
We may update this privacy notice from time to time, for example if our services or the way we use personal information changes.
The latest version will be published on this website with the date it was last updated.
Trading Disclosure
Property Reset & Care is the trading name of Charles Matthews, a sole trader.
Proprietor: Charles Matthews
Business Name: Charles Matthews trading as Property Reset & Care
Business Address: 28 Vale View, Shaftesbury, Dorset SP7 8TJ, United Kingdom
Contact Email: hello@propertyresetandcare.co.uk
Contact Number: 07463 920133